If it's a system-wide problem, that should be communicated to all members. That's the point I'm trying to make.
I don't think it's a good use of their time to have to respond to a hundred emails from members when a simple email update about a problem or change of procedure would handle the situation.
If I find a broken link, I'll email them to let them know. If every video on the site becomes unavailable for some reason, they should address that on their own.
I don't think that's an unreasonable expectation.