This seems to be an ongoing issue.  My apologies if I've missed something, but that doesn't seem to be the case. 

Judging from the URLs of this week's archived shows, there was a difficulty with a server, perhaps a server change, etc.  I know I couldn't get any of the archived shows last time I tried, so something was up.  A post or an email saying "we're working on it" when something like that happens would be nice.

Also, it's nearly 2am pacific time and yesterday's show (Wednesday's) isn't available yet. Is this a new policy or just a temporary inconvenience or just because they're still working out the kinks of the new schedule and partnerings, etc?  Again, some type of communication letting members know what's going on would be nice.

I don't expect perfection, and I don't think any of us do. But, this is a business, and members are paying customers. When we're not getting the convenience and extras we're paying for, there should be some sort of communication process in place to let us know what's going on.

I'm a reasonable person, but it's irritating when I come to the site expecting to be able to watch the show or the post-game show and it's not working properly.  I know sometimes things break when you're not looking, but if it's 'broken' for more than a day, then I think some sort of explanation is in order. That's all I'm sayin'.

by pmdtrans on 07/17/2008 05:00:56 AM EST

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that when I email them they're very responsive. Have you tried?

by hazmat on 07/17/2008 10:25:36 AM EST

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If it's a system-wide problem, that should be communicated to all members.  That's the point I'm trying to make.

I don't think it's a good use of their time to have to respond to a hundred emails from members when a simple email update about a problem or change of procedure would handle the situation.

If I find a broken link, I'll email them to let them know. If every video on the site becomes unavailable for some reason, they should address that on their own.

I don't think that's an unreasonable expectation.  

by pmdtrans on 07/17/2008 07:32:01 PM EST

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