As for a reality tv segment, you have to keep in mind that most of the feedback is going to be negative because many people are afraid to admit their guilty pleasures.

So they quietly enjoy it while the people who can't stand it (many of the same people who generally complain about the third hour, Ana, sports segments, etc.) bitch and moan.

The bottom line is that there's a reason that these shows are on and it's not because they don't get ratings. Besides, is it any worse than segments like What Would Jesus Do?